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Returns & Replacements

 

 

 

Replacements

Replace My Remote likes to keep replacements very easy for our customers. For an entire 180 days (6 months) after you place your order, you are able to return a non-working product 100% Free of charge for a replacement. Replace My Remote will e-mail you a pre-paid return shipping label to return the product. We believe that in order to have the best possible online shopping experience, our customers should not have to jump through hoops to receive a replacement product.

If you order the wrong product please contact us to make sure you can get the correct replacement. Charges will apply for the return shipping as well as the shipping for the replacement ($7.99) and if the unit you need is higher in price or if you want the package back to you expedited. To avoid getting the incorrect item, please use our easy chat feature, call us to speak to a service tech, or just send us an email to sales@replacemyremote.com so that we can make sure you receive the correct product.

 

Order Cancellation/Modification

If you decide to cancel or modify your order after it has been placed, you can call us at 1-855-224-7258 Monday - Friday from 9:00AM - 2:00PM (EST). We do not accept email cancellations or modifications as the request cannot be guaranteed by the cut off time of 2:00pm EST. There is a $2.99 cancelation fee for all orders.

 

Canada Replacements & Refunds

Unfortunately, we cannot send pre-paid shipping labels to customers who reside in Canada as they use a different postal service than we do here in the US. Canada post will not accept our label. Please return/exchange the item by sending it to:

Replace My Remote
RMA (Enter RMA # here)
56 North Market St
Elizabethtown, PA 17022

 

Returns for a Refund

For 50 days after you place your order, you are able to return the product for a refund minus 18% restocking fee for any reason whatsoever. Replace My Remote will e-mail you a pre-paid return shipping label to return the product. Due to a 60 day limit imposed by Paypal on refund availability we are unable to place money back on your card after 60 days from the date of your purchase. After 50 days your warranty will be for REPLACEMENT ONLY or a "buy back". Due to Paypal's 60 day limitation we will only allow a RMA to be opened for refund up to 50 days after purchase. This allows 10 days of transit time and adminstration so we can refund using the Paypal system. DO NOT send the item on your own! Use our pre-paid label as you will be charged for the label regardless of if you use it or not. If you are past the 60 day limit for a refund you can send your remote in for a "buy back" which we will buy the product from you at a wholesale cost which will be no less than 18%. 

The minimum charge when calculating the 18% restock fee is $8.99 to cover shipping costs. Cut keys and key shells as well as batteries are ALL non-returnable so please keep them when returning items to us for refunds and replacements. You will be charged a small fee for these kept items based on the replacement cost. The standard charge for shipping when applicable is $7.99. We do not reimburse locksmith fees or charges associated with your purchase. 


Unlocking Fees: Anytime a remote has been locked up trying to be programmed by a dealer or a locksmith without a T-Code Pro, or MVP Pro Programmer, there will be a fee on top of the 18% restocking fees.

Re-Flash(Common Remote): $12.99 - Mopar/Hyundai/Kia

Re-Flash(UnCommon Remote): $25.00 - Mitsubishi/BMW/Jaguar/Etc...

Re-Flash(Toyota/Lexus/Scion Smart Remote): $6.99 - Toyota/Lexus/Scion

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Returns Address:

Replace My Remote
RMA (Enter RMA # here)
56 North Market St
Elizabethtown, PA 17022

1.855.224.7258

 

 

 

Return policy updated 4/29/2016

 

 

 

 

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