We use the USPS as our Free Shipping (plus required insurance for $2.00) option for our customers. Please read below for more detailed shipping information.
All orders placed AFTER 2:00pm Eastern Time will ship the next business day. For customers residing in Canada - we do not provide a Free Shipping option. For a general idea of shipping time within the United States using our USPS First Class free shipping option please refer to the map below. If the shipping time estimate does not fit the delivery schedule you have in mind, you are going to want to choose one of our expedited shipping options: UPS 3 DAY SELECT or UPS OVERNIGHT.
Canada Shipments - We have two shipping options for our Canadian customers - USPS First Class (uninsured) for $9.03 and UPS (insured) for $30.00. A claim cannot be issued on any international shipments sent USPS First Class mail if the package has been lost or stolen. The $30.00 insured shipping option will protect you in the event your package is lost or stolen in transit. This option also lets you track your package once it leaves the United States as the USPS First Class mail option does not. Investigations into lost or stolen items using UPS typically take 8 business days.
Shipping Refunds - We provide our Free Shipping USPS with required insured option for an additional $2.00 to all of our customers who reside in the US. In the event you chose the Free Shipping insured option and your package is lost we will glady make a claim on the package and send you out a replacement as we have a replacement guarantee. Although there is no guaranteed delivery date with our Free Shipping option, all packages are insured to protect the customer and our company. UPS 3 DAY SELECT is guaranteed to be delivered on the 3rd business day. If the order is placed after hours during the week it will be shipped the next business day. UPS 3 DAY SELECT starts the day AFTER the package has been picked up. For instance: You place an order on a Tuesday at 1:30pm Eastern and the package is picked up same day at our cut off time of 2:00pm Eastern - the 1st business day would be Wednesday. If you place an order on Tuesday AFTER our cut off time of 2:00pm Eastern, then the package will not be picked up until Wednesday and then the 1st business day would be Thursday. UPS OVERNIGHT is guaranteed the next business day if ordered before 2:00pm Eastern Time Monday through Friday. All orders placed after hours will be shipped the next business day. UPS drivers reserve the right to not deliver a package in the event that the driver feels the package would not be safe due to weather or because the package is in public view and no one is home to accept the package. Tracking will be updated that the carrier made a delivery attempt. If this scenario occurs and therefore your package was not delivered in time you will not be refunded shipping costs. Shipments that do not arrive by the expected delivery day due to uncontrollable weather conditions do not qualify for a refund. **Shipping costs are NOT refundable, even if you return your product.
Shipping Department Hours Of Operation
9:00am - 2:00pm Eastern Time - Monday through Friday
Our office is closed the following Holidays:
New Year’s Day