Return Policy

Returns & Replacements

Replacements

Replace My Remote likes to keep replacements very easy for our customers. For an entire 180 days (6 months) after you place your order, you are able to return a non-working product 100% free of charge for a replacement. We believe that in order to have the best possible online shopping experience, our customers should not have to jump through hoops to receive a replacement product.

If you order the wrong product please contact us to make sure you can get the correct replacement. A RMA will be opened for you and once approved, we will e-mail you a prepaid return label to send the unit back for a replacement or exchange. To avoid getting the incorrect item, please use our easy chat feature, call us to speak to a service tech, or just send us an email to [email protected] There is a $6.49 return exchange fee for all exchanges that were not caused by company error. Please be informed that this return exchange fee does not include shipping and handling fees incurred from shipping back out of our shipping department.

Order Cancellation/Modification

We allow cancellations up to 24 hours past the time the order was placed. There is a non-refundable $6.99 cancellation fee. Do not send your cancellation requests via email as we cannot guarantee we will be able to get to them in time. Please always call us and request the cancellation over the phone.

Returns for a Refund (Store Credit)

For 50 days after you place your order, you are able to return an item (it must be in the same condition it was sent to you in) for any reason whatsoever. Certain conditions apply.

  • First and foremost, ALL returns MUST have your approved RMA number clearly marked on the outside of your package. Any packages received without a RMA (Return Merchandise Authorization) number or postage due will be assessed a fee of $5.99 for clerical research. Click HERE to obtain a RMA if you do not have one yet.
  • Replace My Remote
    Downtown Mall
    RMA (Enter RMA # here)
    2 Spring Garden Street
    Suite 101
    Elizabethtown, PA 17022
  • You may have heard about us from a friend or some other free means, but MOST people hear about us from Google or Facebook. We pay for that advertising- and we pay quite a lot to get everyone to see and hear about us. Because of this our “cost per customer” can fluctuate between $10 and $30. For every sale we make it costs us between $10 and $30. Due to this fact we MUST charge a “re-stock” fee. It has absolutely nothing to do with physically re-stocking the item on a shelf. It has to do with advertisement costs that need re-couped. The re-stock fee is $9.99. No more, no less. In most cases this amount is not near enough to re-coup 100% of the costs, but we wish to only charge the absolute minimum. We have, in point of fact, the lowest re-stock fee of any other remote company in business.
  • Refunds for store credit are processed every Friday towards the end of the day. If we receive your return on a Monday, it will be credited that Friday. 
  • Here is the rule of thumb: you will be credited in full for your purchase, minus the restock fee, minus any non-refund-ables, minus unlocking fees (if applicable), and minus any tax of any amount we are not crediting.

Non-Refundable Items: shipping costs, batteries, discount codes, cut transponder keys, silicone covers, and any service/labor charges. Also, any "NEW OEM" items purchased that are returned will be refunded the REFURBISHED price as we can no longer re-sell the item as brand new. If there is no refurbished price for the item because we are unable to sell the item in a refurbished condition, the "NEW OEM" would be non-refundable. 

Replace My Remote does NOT e-mail you a pre-paid return shipping label to return the product. We recommend sending the item back in an insured package so in the event the package is lost or damaged in transit to us, you are covered. We are not liable for any return packages that were never received. Replace My Remote will accept any item to be returned for store credit for up to 90 days from the date of purchase. After 90 days Replace My Remote will honor any replacement warranty or buy the item back at wholesale cost.

 

Canada Returns:

All return information is covered in the Shipping Policy page under Canada Shipping.

Unlocking Fees:

Any remote returned back LOCKED will result in a $9.99 unlocking fee.

Cut Remote Head Key Fees:

Any remote head key that is returned to us with a cut blade will result in a $9.99 fee as we now must refurbish the entire unit.

Replace My Remote
2 Spring Garden Street
Suite 101
Elizabethtown, PA 17022
1.855.224.7258

Return policy updated 6/2/2020