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Returns & Replacements 

 

 

 

Replacements

 

In the rare chance that the remote you purchase from us stops working, for an entire 180 days (6 months) from the date you place your order, you are able to return a non-working product 100% free of charge for a REPLACEMENT. Conditions apply.

 

Conditions:

 

1. Replace My Remote likes to keep replacements very easy for our customers.  To ensure the return process is as smooth as possible for the staff as well, ALL RETURNS MUST HAVE AN RMA (return merchandise authorization) BEFORE YOU SHIP IT BACK OR THE ITEM WILL BE DISPOSED OF WHEN WE RECEIVE THE PACKAGE AND YOU WILL HAVE NO PRODUCT TO RETURN FOR REFUND OR EXCHANGE. Click here to obtain a RMA if you do not have one yet.

 

2. The returned item MUST be intact with no damage to the outside or electronics. We replace items that stop working- not items that you break. Please be advised all items sold by Replace My Remote (RMR) are either electronically or physically marked to ensure all returned items are the actual items sold by RMR.

 

3. Replace My Remote will not e-mail you a pre-paid return shipping label to return the product.  You are responsible for sending the remote to us AT YOUR OWN EXPENSE (unless we sent you the wrong item, in which case the shipping label will be e-mailed to you at our expense). Ship to:

 

Replace My Remote

RMA (Enter RMA # here)

56 North Market St

Elizabethtown, PA 17022

 

It is highly advised you send the product to us in a protective envelope that resists shipping damage (paper envelopes are discouraged as they rip in transit quite easily). If you do not use trackable mail when sending the item you are at risk of the shipping service losing your package and you not being able to get your RMA fulfilled, so be sure to use tracking!

 

If you order the wrong product please contact us to make sure you can get the correct replacement sent with your RMA. In the event there is a price difference on the item you need to exchange we will need to take payment first, then we can send the item back for the exchange. Keep in mind we have a $6.99 non-refundable Exchange fee on any item the customer purchased incorrectly that would be applied to the price difference of the correct item. To avoid getting the incorrect item, please use our easy chat feature, call us to speak to a service tech, or just send us an email to [email protected] BEFORE YOU PURCHASE so that we can make sure you receive the correct product. This also alleviates any financial responsibility from you as we will be held liable if you get the wrong item. That means no exchange fee and no return shipping costs!

 

Order Cancellation/Modification

 

If you decide to cancel or modify your order (and the item has not shipped yet) you can do so by calling us at 1-855-224-7258 Monday - Friday from 9:00AM - 2:00PM Eastern Time. We do not accept email or voice-mail cancellations or modifications as the request cannot be guaranteed by the cut off time of 2:00pm Eastern Time. This is especially difficult on Monday’s when call traffic is at its heaviest and the staff is working twice as hard to get weekend orders in the mail on time. There is a $6.99 cancelation fee for all orders. Most modifications are free.

 

Canada Replacements & Refunds

 

Unfortunately, we cannot send pre-paid shipping labels to customers who reside in Canada as they use a different postal service than we do here in the US. Canada Post will not accept our label. Please return/exchange the item by sending it to:

 

Replace My Remote

RMA (Enter RMA # here)

56 North Market St

Elizabethtown, PA 17022

 

We do not reimburse Canada purchasers for shipping costs for returns so please make sure EVERYTHING is triple checked and confirmed in regards to the correct product before you buy! This will avoid a severely costly return for replacement or refund.

 

Returns for a Refund

 

For 50 days after you place your order, you are able to return an item (it must be in the same condition it was sent to you in) for a refund on the product for any reason whatsoever. Certain conditions do apply.

 

Conditions:

 

1. First and foremost, ALL returns MUST have your RMA approval number on the outside of the package. ALL RETURNS MUST HAVE AN RMA (return material authorization) BEFORE YOU SHIP IT BACK OR THE ITEM WILL BE DISPOSED OF WHEN WE RECEIVE THE PACKAGE AND YOU WILL HAVE NO PRODUCT TO RETURN FOR REFUND OR EXCHANGE.

If we receive a package without the RMA number in the package or on the label, the package will be set aside and delay- if not entirely de-rail your return. Click here to obtain a RMA if you do not have one yet.

 

2. You may have heard about us from a friend or some other free means, but MOST people hear about us from Google or Facebook. We pay for that- and we pay quite a lot of money to advertise and get you to see us. Because of this our “cost per customer” that makes a purchase from us fluctuates between $10 - $15. For every sale we make it costs us $10 to $15. Due to this fact we MUST charge a “re-stock” fee. It has absolutely nothing to do with physically re-stocking the item on the shelf. It has to do with the advertising costs we have to re-coup. The re-stock fee is $9.99. We charge the lowest we possibly can. In point of fact, we have the LOWEST re-stock fee in the business. NO remote replacement company in the USA has as low a re-stock fee as we do.

 

3. Refunds are a lengthy process that takes a while to work thru our financial system. Due to these clerical limitations it can take up to 7 to 10 days for the refund to be initiated on our end, and the refund may not be reflected on your account until your next billing cycle or statement. Please be patient. We will refund you. These things do take time.

 

4. Here is the rule of thumb: you will be refunded in full for your purchase, minus the re-stock fee, minus any non-refund-ables, and minus any charges we have to pay to get the item you return back to sellable condition. This means if you return it to us in a cut case, we have to re-case it and your refund will be minus the cost of that new shell or case. If you take it to a dealer against our advice and the dealer “locks” the remote then we then have to pay to have it unlocked. That charge is passed on to you.

 

We recommend insuring the package and obtaining a tracking number so in the event the package is lost both you and the company are covered. Due to Paypal's 60 day limitation we will only allow a RMA (Return Merchandise Authorization) to be opened for refund up to 50 days after purchase. This allows 10 days of transit time and administration so we can refund using the Paypal system. 

 

What is Not Returnable/ Refund-able?

 

Shipping charges, cut keys, and batteries are all non-refundable. You should always keep these when considering returning items.

 

We do not reimburse locksmith fees or charges associated with your purchase. It is your responsibility to ensure you use a quality locksmith that knows what they are doing. In most cases your cheapest locksmith option is NOT your best option. The expensive ones charge more because they are good at what they do. As long as they are still cheaper than the dealer, why wouldn’t you still use them?

 

Any brand new items that are sent back for a refund will be refunded the refurbished price of the item as we cannot re-sell it as brand new. 

 

Unlocking Fees

 

Anytime a remote has been locked up while trying to be programmed by a dealer or a locksmith without a T-Code Pro, or MVP Pro Programmer, there will be an unlock fee of $9.99.

________________________________________

 

Returns Address:

Replace My Remote

RMA (Enter RMA # here)

56 North Market St

Elizabethtown, PA 17022

1.855.224.7258

 

 

 

Return policy updated 9/20/2017

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