Replace My Remote likes to keep replacements very easy for our customers. For an entire 180 days (6 months) after you place your order, you are able to return a non-working product 100% free of charge for a replacement. We believe that in order to have the best possible online shopping experience, our customers should not have to jump through hoops to receive a replacement product.
If you order the wrong product please contact us to make sure you can get the correct replacement. A RMA will be opened for you and once approved, we will e-mail you a prepaid return label to send the unit back for a replacement or exchange. To avoid getting the incorrect item, please use our easy chat feature, call us to speak to a service tech, or just send us an email to [email protected] There is a $9.99 return exchange fee for all exchanges that were not caused by company error. Please be informed that this return exchange fee does not include shipping and handling fees incurred from shipping back out of our shipping department.
We allow cancellations up to 24 hours past the time the order was placed. There is a non-refundable $9.99 cancellation fee. Do not send your cancellation requests via email as we cannot guarantee we will be able to get to them in time. Please always call us and request the cancellation over the phone by calling 855-224-7258 and choosing the "Sales" line - please have your order number readily available.
For 60 days after you place your order, you are able to return an item (it must be in the same condition it was sent to you in) for any reason whatsoever for Store Credit, we do not accept returns for a refund. Certain conditions apply.
Non-Returnable Items: shipping costs, batteries, discount codes, cut transponder keys, silicone covers, and any service/labor charges. Also, any "NEW OEM" items purchased that are returned will be refunded the REFURBISHED price as we can no longer re-sell the item as brand new. If there is no refurbished price for the item because we are unable to sell the item in a refurbished condition, the "NEW OEM" would be non-returnable.
Replace My Remote does NOT e-mail you a pre-paid return shipping label to return the product. We recommend sending the item back in an insured package so in the event the package is lost or damaged in transit to us, you are covered. We are not liable for any return packages that were never received.
Any remote returned back LOCKED will result in a $9.99 unlocking fee.
Any remote head key that is returned to us with a cut blade will result in a $9.99 fee as we now must refurbish the entire unit.
Replace My Remote
2 Spring Garden Street
Elizabethtown, PA 17022
Return policy updated 10/7/2020